South West Coach Lines is committed to providing inclusive access to information, facilities and services to all living in or visiting our community.
The following information outlines a number of the services that South West Coach Lines offers customers with a disability or specific needs. Our focus is on ensuring that all passengers, regardless of their personal situations and needs, are treated equally and with the dignity, respect, and courtesy they deserve.
If you require assistance during your travel with us, please let us know at the time of booking the level of support you will require.
The following information outlines a number of the services that South West Coach Lines offers customers with a disability or specific needs. Please contact us should you have requirements other than those detailed here.
Travelling with a Wheelchair
South West Coach Lines vehicles are equipped to accommodate wheelchair passengers. Wheelchair access is via a special entrance and a lift. Some surrounding seats are removed to secure the wheelchair and guarantee optimal comfort and safety.
If you are customer travelling in a wheelchair, or are you accompanying someone with reduced mobility we invite you to contact us in advance and allow our team to ensure optimal preparation of your journey.
If you require assistance during your travel with us, please let us know the level of assistance you require at the time of booking.
South West Coach Lines recommends that customers intending to travel call approximately 48 hours ahead of travel so that our team can ensure the highest level of customer service to all who journey with us. To plan or book your journey please contact our Customer Service team.
Travelling with an Assistance Dog
Customers travelling with an Assistance Dog are welcome on all South West Coach Lines services. To plan or book your journey please contact our Customer Service team.